Refund and Returns Policy

Returns and Refunds

– Returns Policy –

If anything is wrong with your order, please contact us so that we can assist you.

Our bubble tea kits, other perishable goods, customised items and gift cards cannot be returned unless faulty. If there is an issue with any of our products, please email us as soon as possible.

For all other goods, you have a 14 day cancellation period that starts from the day you receive your order.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

 

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Privacy Policy

Privacy Policy

– Privacy Policy –

Last updated: 16 May 2024

Our Contact Details

Name: Clubboba

Address: 14a Park Avenue, London, N13 5PF

E-mail: admin@cluboba.com

Dimonti LLP (“us”, “we”, or “our”) operates the Club Boba website (the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://cluboba.com

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:

  • Name
  • Email address
  • Telephone number
  • Address

Log Data

We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

How we store your personal information

Your information is securely stored.

We keep your personal information for 2 years. We will then dispose your information by deleting it from our databases.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us  if you wish to make a request.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

How To Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [Insert your organisation’s contact details for data protection queries].

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Terms and Conditions

Terms and Conditions

– Terms and Conditions –

Last updated: 4 November 2025

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://cluboba.com website (the “Service”) operated by Dimonti LLP (“us”, “we”, or “our”).

“Product” refers to the items sold on our website.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Online Store Purchases

You can order our Products through our online ordering platform. However, your order will only become binding once we have sent you an email confirming its acceptance (“Order Confirmation”).

It’s your responsibility to ensure that the details of your order are accurate. You must also verify that the Order Confirmation reflects your order correctly.

We hold the authority to decline any order you submit to us. At our sole discretion, we may set limits or cancel the amount purchased by an individual, per household, or per order.

These limitations can apply to orders made from the same customer account, with the same credit card, and/or orders that share the same billing and/or delivery address.

Should we alter or cancel an order, we will try to inform you by reaching out to the email and/or billing address/phone number provided at the time of the order.

We also reserve the right to refuse or limit orders that we believe, based on our own judgment, are made by dealers, resellers, or distributors.

We may alter the prices of our products without prior notice. We also reserve the authority to adjust or cease the Service (or any portion or content of it) at any time, without prior notification.

We will not be responsible to you or any third party for any alterations, adjustments in prices, suspensions, or the cessation of the Service.

From time to time, our site or Service may display typographical mistakes, inaccuracies, or missing details concerning product descriptions, pricing, promotions, offers, product delivery fees, transport times, and availability.

We have the right to amend any mistakes, inaccuracies, or missing information, as well as to alter or cancel information or orders if any information within the Service or on associated websites proves incorrect at any moment without prior notification (this includes after your order has been placed).

Personalised Products

Some of the products available for sale on this website can be personalised.

A product becomes personalised (Personalised Product) when it includes content you’ve selected; otherwise, it’s a standard, non-personalised product (Non-Personalised Product).

You are responsible for ensuring the accuracy of the content you provide for a Personalised Product, such as correct spelling. Carefully review your order on the screen to verify all details are accurate, including the recipient’s name and address.

By contributing any content or material (Customer IP) to a Personalised Product, you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, modify, and distribute this content solely to fulfill our obligations and exercise rights under these Terms, including modifying content to fit the product or brand standards.

Ownership of the Customer IP remains with you or the original licensor.

If your Personalised Product includes third-party copyrighted content, it’s your duty to obtain permission from the copyright owner. We are not liable for any copyright infringement of Customer IP. You agree to protect us from any third-party claims of infringement, including covering any costs or damages we may incur due to such infringement.

Avoid using or incorporating any content or materials in Personalised Products that:

  • Violate any intellectual property rights. Ensure you either own the intellectual property in the content you wish to use for a Personalised Product or have obtained permission from the rightful owner to use it;
  • Breach any laws or regulations, including criminal laws;
  • Are deceptive, offensive, harmful, defamatory, or could cause unnecessary trouble, annoyance, or distress to anyone;
  • Falsely represent or impersonate others;
  • Contain personal information of others without their explicit consent;
  • Are sexually explicit, indecent, promote discrimination of any kind, incite hatred or violence, or are otherwise objectionable;
  • Could intimidate, disturb, or disconcert individuals;
  • Appear to be endorsed by us, our affiliates, or licensors without authorization;
  • Could harm our reputation or that of our affiliates or licensors;
  • Encourage or support illegal activities;
  • Mention or imply the use of illegal substances;

Delivery

We will deliver the products to the address you provide in your order using the postal method chosen at checkout. Delivery times are estimates and not guaranteed.

Cancellations, Returns and Refunds

Please see our Refund policy for details.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Dimonti LLP and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Dimonti LLP.

Dimonti LLP has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Dimonti LLP shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

User Comments, Reviews and Other Submissions

Should you, upon our request, provide specific submissions (such as contest entries) or, without our solicitation, submit creative ideas, suggestions, proposals, plans, or other materials, regardless of the means of submission (collectively referred to as ‘comments’), you consent to our unrestricted use of these comments. This means we can, at any time and without limits, edit, duplicate, publish, distribute, and translate any comments you send our way, across any medium. We have no obligation to (1) keep any comments confidential; (2) compensate for any comments; or (3) reply to any comments.

While not obligated, we reserve the right to monitor, edit, or remove content that, in our sole judgment, is deemed illegal, offensive, threatening, slanderous, defamatory, pornographic, obscene, or otherwise inappropriate, or that infringes any party’s intellectual property or breaches these Terms of Service.

You agree that your comments will not infringe on any third party’s rights, including copyright, trademark, privacy, personal, or other proprietary rights. Additionally, you assure that your comments will not be unlawful, abusive, obscene, nor contain viruses or malware that could impact the Service or related websites negatively. You must not use a false email address, impersonate others, or mislead us or third parties about the origin of any comments. You bear full responsibility for the comments you post and their truthfulness. We are not liable for any comments made by you or any third party.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United Kingdom without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. It is your responsibility to check the Terms and Conditions for revisions.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us at admin@cluboba.com.