Your Questions Answered

We ship our orders within 1 working day. If you order before 7am, your order will be shipped same day (if it’s a working day) otherwise it will be shipped the next working day.

We use Royal Mail for all our orders and they deliver Monday – Saturday.

You have a choice of Royal Mail 48 or Royal Mail 24 service.

At the moment we deliver to addresses in the United Kingdom.

Free delivery for all orders over £25 with Royal Mail 48 delivery. If you want faster delivery you can upgrade to Royal Mail 24 for 99p.

For orders below £25, Royal Mail 48 delivery is £1.99 and Royal Mail 24 delivery is £2.98.

If your order hasn’t shipped yet, please Contact Us and let us know your order number, name and the address you want the order changed to and we will do our best to change it for you.

Once you have placed your order, we can not guarantee that we will be able to make these changes so please review your details carefully before placing an order.

If you picked Royal Mail 48 at checkout and your order has not arrived within 5 working days or you picked Royal Mail 24 and your order has not arrived within 3 working days, please Contact Us so that we can look into this for you.

We provide speedy checkout through Apple Pay or Google Pay.

You can also pay with debit and credit cards – Visa, Mastercard and American Express.

Once you have placed your order, we can not guarantee that we will be able to make changes as we process our orders quickly but if you Contact Us before your order has shipped we will try our best to make changes.

If your order has not shipped yet, please Contact Us and we will try to cancel your order before it is sent but please note this is not guaranteed as our orders are processed quickly.

After your order has shipped and you still want to cancel or return your order, please refer to our Returns Policy.

Yes! You can leave your gift giving to us. We can send directly to the recipient and all of our orders are sent without price information. All of our bubble tea kits come in our fabulous holographic packaging which many of our customers said they loved giving as a present.

You also have the option of adding a Greetings card to your order.

All of our kits come with all the ingredients, special boba straws and clear, easy instructions you need to make our delicious flavours.

You need a glass to make your drink, hot water, ice (if you want to make your drinks iced), a measuring jug and either a microwave or cooking hob to cook up the Tapioca Bubbles (included in kit!).

Our kits are fun to make and our bubble tea drinks are delicious! Children who love bubble tea will recognise a lot of flavours from their local bubble tea shop and also discover new favourites in these creative kits.

We recommend an adult supervises and helps make the drinks because hot water will be needed for some of the steps.

All kits come with Tapioca Bubbles which can be a choking hazard for children under 6 so we do not recommend these drinks for children under 6.

Each kit will have at least 6 weeks best before from when you receive it.

Yes! All of our Bubble Tea Kits are suitable for Vegetarians.

For those following a Vegan diet, we have made Plant Based versions of all our kits! That means our Vegan kits have all the same amazing flavours as our regular kits.

Our Vegan milk teas taste almost identical to our regular milk teas, many of our customers have raved about how good they taste.

Check out our vegan range here!

For information about allergens, please see the individual product listings that you are interested in.

Our products do not have meat, alcohol, gelatine or animal derived ingredients (except for milk in our non-vegan kits) so our kits are suitable for various religious diets.